From ITops to NoOps: Automox CEO on why organizations need to rethink the concept of automation

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In a world of increasingly complex threats, automation has emerged as a key technology that enables security teams to work with malicious actors. In fact, a survey found that 76% of IT executives report that automation and Artificial Intelligence (AI) have maximized the efficiency of security personnel.

Automating enough to provide security teams with everything they need to effectively respond to threats and vulnerabilities with minimal manual administration can, if not careful, inadvertently increase complexity in the environment.

In an exclusive interview with VentureBeat, Jay Prasle, founder and CEO of the cloud-native ITops platform Automox, elaborated on how organizations today can bridge the gap between ITops and move towards the promised land of NoOps and why the transition needs to begin now. .

VentureBeat: What is NoOps and is it real or accessible for ventures?

Jay Prasl: Over the years, we’ve heard of the advent of NoOps, a vision of IT operations where everything is automated and run on autopilot. It’s the right direction to go inside, but we’re still far away.

All that is available is “automated control” – automated tasks that make sense to automate, leaving room for IT to get involved in the process of dealing with edge-case scenarios.

With automated control, you are seeing a situation where the overall workload for the IT operator goes down and the overall efficiency and output of their work increases.

The reality is, just because something can be automated doesn’t mean it should be. There are many algorithms in the security sector that help shorten the learning curve on where to apply resources, but none of these algorithms exist for the IT operator.

The real goal is to provide ways in which human beings can move beyond the decisive path – which I prefer to call “in the loop” – while remaining “on the loop.”

You can think of “on the loop” as a way to control the task and allocate resources, rather than triage the risk of vulnerability against the available time slot.

VentureBeat: Why does an enterprise need to work towards NoOps?

Jay Prasl: IT operations, as they are in the 2020s, could be a soul-crushing, repetitive task. With increasing outages, cyber-attacks and the ever-increasing complexity of hybrid / remote work, IT workers have never had such limited resources. At the same time, we are seeing gaps in skills and staff shortages like never before.

We hear about how automation will transform the future for all types of workers – from clerks to warehouse workers – but IT operators need this to happen tomorrow, not in the distant future. So, when true NoOps is not around the corner, we can move in that direction with automatic control.

Achieving automated control is an important step towards developing confidence that the platform can achieve and give the IT operator a true NoOps experience.

VentureBeat: How can CIOS and security leaders bridge the gap from ITops to NoOps?

Jay Prasl: CIOS and the entire C-Suite need to keep a close eye on their technology investments and human performance.

Adding a ton [of] Extra efficiency is great, but what if that extra efficiency makes another job more difficult? You have to consider the total impact on the technology stack and the professionals responsible for its maintenance.

An audit of current automation capabilities is a good first step in bridging the gap between the future of today’s ITops and NoOps.

It’s useful to think about this in real terms – consider the impact of log4j on real ITops and secops (security apps) teams earlier this year. Suddenly, the teams had to think about every final point that Log4j could turn on and patch everyone manually.

What if automation had been done to make the process a little easier? What if you could only run one report and automation took care of everything else? It’s not NoOps yet, because humans still need to make decisions. But it is getting closer to moving humans from “in the loop” to it.

VentureBeat: How can an enterprise draw a line between automating everything and automating the right things?

Jay Prasl: Automax’s approach automates the right things while emphasizing the human element so that transparency and action are possible at every step in the process.

Teams see the true value of automation when they know and have visibility of what is happening. Once you build this confidence, it becomes inherently easier to apply automation to a wider set of responsibilities.

Automated control makes it possible for ITops teams to do their jobs more quickly, easily and with peace of mind so they can go away at night or go on vacation and not have to stay on call for any urgent problem.

IT teams deserve better than what is offered today.

Venturebeat: What role does automation play in enhancing the capabilities of human staff and security analysts?

Jay Prasl: I’ve touched on this a bit, but it’s really about speed, efficiency and reducing stress levels. I don’t think the industry thinks enough about how stressful these ITops jobs can be and how many improvements in quality of life can lead to greater productivity and satisfaction.

VentureBeat: How do you see the NoOps movement evolving over the next 5 years?

Jay Prasl: I think we will make great strides in the years to come and I believe that data and operational insights will accelerate.

I think we will see more platforms and solutions that empower ITops teams and deliver the confidence and action needed to improve the current situation. eye

TOPs are at the heart of every company today. Equipping IT operators with modern automation tooling not only makes the output and efficiency more, but also makes it more enjoyable to be an IT operator. This creates a virtuous cycle for both the employer and the employee.

Our IT and security teams deserve confidence and confidence to go on vacation or to log off for the night. And I think we’ll get there sooner than you think.

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